Salon policies:

To ensure a serene and relaxing environment for all our clients, we kindly request that no children accompany you as guests while you get your hair done. This policy is in place due to limited space and seating as well as safety and liability concerns, as the salon environment includes sharp tools, hot equipment, and chemical products that can pose risks to children. Maintaining a calm and relaxing atmosphere for everyone is also a priority.

I understand life happens unexpectedly, but please keep in mind I reserve dedicated time for you. If you need to reschedule or cancel please give me a minimum of 48 hours notice to try to fill in your spot.

*Deposits are non-refundable* You can cancel or reschedule your appointment online through Vagaro, via text, or email.

If you feel sick please reschedule your appointment to avoid the spread of anything!

**Late Arrival Policy**

I strive to provide exceptional service to all valued clients. To ensure that we can maintain a smooth and efficient schedule, I have implemented a late arrival policy. Please take a moment to familiarize yourself with my policies:

1. **Arrival Time**: I kindly request that clients arrive on time for their scheduled appointments. Arriving a few minutes early allows us to properly prepare for your service and ensures that you receive the full time allocated for your appointment.

2. **Grace Period**: I understand that unforeseen circumstances may arise, causing occasional delays. I provide a grace period of 15 minutes from the scheduled appointment time. During this period, I will make every effort to accommodate the late arrival and complete the requested services to the best of my ability within the remaining time.

3. **Late Policy**: If a client arrives more than 15 minutes late, we may need to reschedule the appointment. This policy is in place to ensure that I can provide high-quality services without rushing, as well as to respect the schedules of other clients who have appointments following yours. Rescheduling will allow us to allocate sufficient time for your desired service and maintain the salon's overall efficiency.

4. **Communication**: In the event that you anticipate running late or encounter unexpected circumstances that may delay your arrival, I kindly request that you inform me as soon as possible. By contacting me in advance, we may be able to adjust the schedule or make suitable arrangements to accommodate your situation.

5. **Cancellation Policy**: If you are unable to make it to your appointment, I require a cancellation notice at least 48 hours in advance. This allows me to offer the vacant time slot to other clients who may be waiting for an appointment. Failure to provide timely cancellation notice may result in future appointment requests being subject to a deposit or pre-payment.

6. **Appointment No Show Policy**: A “no-show” is a client who misses an appointment without canceling it. Failure to be present at the time of a scheduled appointment will be recorded in the client’s file as a “no-show”, as well as a notification of the no-show being sent to the client.

7. The first time there is a “no-show”, we will contact you via phone/email to inform you of the missed appointment and remind you of our “no-show” policy. If you choose to reschedule, a non-refundable deposit will be required to schedule all future appointments. This deposit will be put towards that visit. If you “no-show” after a deposit is made, it is forfeited.

8. A 3rd occurrence will result in no refund of the appointment deposit and you may be prevented from booking future appointments.  

**Salon Service Redo Policy**

I am committed to ensuring that every client leaves their service feeling satisfied with their experience. If you are not completely happy with your salon experience, I offer a service adjustment policy to address your concerns. Here's how the redo policy works:

1. **Communication:** If you are unsatisfied with any aspect of your service, please communicate your concerns to me before leaving the salon. I value your feedback and will make every effort to understand and address your concerns immediately.

2. **Redo Within 48 Hours:** If you are not satisfied with your service and wish to have it redone, please contact me within 48 hours of your original appointment. I will schedule a redo appointment at your earliest convenience.

3. **Complimentary Redo:** I offer a complimentary redo for services that did not meet your expectations. During the redo appointment, please provide specific details about what you would like to be adjusted or changed.

4. **Service Limitations:** The redo policy applies to the specific service that you were unsatisfied with. It does not extend to additional services that were not part of the original appointment.

*Note: This policy is subject to change. Please contact us for the most up-to-date information.*

Our service guarantee: 

We make every attempt to ensure that you are satisfied with your experience. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.